Heather is found hiding in a toy store in Paradise Plaza while her sister Pamela is being attacked by a horde of zombies in the moat. When Frank approaches her, she pleads for help, saying that she had no choice but to leave her sister behind or they would have both been dead.
After being rescued, she will wait in the room with the blue door. When Ronald Shiner complains about the lack of food, he rallies up the other survivors in the same room, including Heather, to head out and look for food.
If Frank does not stop Ronald's mutiny, Heather will leave the Security Room along with the other survivors in the same room. They will no longer count towards the number of rescued survivors.
She can be seen arguing with her sister Pamela after they are brought back to the Security Room. She may also push and argue with other survivors in the same room as her.
Frank can takes a photo of her thong, her shorts, and her belly button ring for Erotica points. Combining these with her many opportunities for Drama shots while escorting her can be valuable for a lot of prestige points.
In Dead Rising 2: Case West, Frank can sometimes say "Don't get your panties in a bunch!" to Chuck when Chuck tells him to follow, which is the same line that Frank says to Heather to calm her down.