Case 1-1 is the first case Frank West receives after making it back to the security room. It is activated by entering the hall in the Warehouse towards Paradise Plaza. It consists of a cutscene, and is completed after the cutscene ends. After completing this case, Frank receives a handgun.
Frank mistakes Jessie for a zombie and nearly attacks her with a fire extinguisher, spraining her ankle as she fell. Jessie tells him that Brad was attacked and she has to help him, but her sprained ankle makes it difficult for her to even walk. Frank convinces her to let him help instead, but insists that afterward they are going to have a chat.
- While the scoop does not have an in-game title, the official guide and other sources name it "A Dangerous Encounter" and "A Chance Encounter".
- This scoops end at around 6:45 pm. However, if Frank fails this scoop, he does not receive the "the truth has vanished into darkness" message, instead he just continues doing scoops as if the case never existed. 
- This case is the only time that a fire extinguisher is seen being used as a melee weapon in the entire series, and it is only seen used during the cutscene.